Public storefront
The public website is separated from customer billing and hosting workloads.
Infrastructure
Canadian hosting with clear service boundaries.
DotMoose separates the public site, billing, shared hosting, cPanel capacity and backup services so each workload can be operated according to its own requirements. Customer hosting is operated in Canada.
Location
Hosted in Canada.
DotMoose customer hosting workloads are operated in Canada and services are billed in Canadian dollars.
Billing
Client accounts and billing automation are kept separate from ordinary customer website workloads.
Shared hosting
Shared-hosting accounts use defined service and resource boundaries with restricted system access.
Backup storage
Customer backup storage uses a separate restricted storage service with customer quotas.
Storage boundaries
Resilience and backup are different jobs.
DotMoose uses storage redundancy and separate recovery practices appropriate to each service. A redundant storage layer is not a substitute for an independent backup.
Service boundaries
Know what each service includes.
Availability commitments
Any contractual uptime or availability commitment appears in the applicable service terms.
Canadian hosting
Customer hosting workloads are operated in Canada.
Connected services
When a customer chooses or connects an external payment, analytics, CDN, email or application provider, that provider's own terms and processing practices apply to that external service.
Operational proof
Products open only after their customer path works.
Payment, provisioning, login/use, monitoring, backup/recovery and cancellation/refund behavior are tested for the applicable service before automated sales are enabled.
How orders are handledBenchmarks
See published VPS measurements.
DotMoose publishes VPS benchmark methodology and observations for customers comparing plans.
Security
See the security practices.
Customer-relevant authentication, secrets and management-access practices are described on the security page.