Privacy policy
DotMoose collects personal information for reasonable purposes connected to providing, securing, supporting, and billing for our services.
Information we collect
This can include your name, contact information, account details, billing and transaction information, domain registration information, support messages, service configuration, IP addresses, authentication and security logs, and technical information generated while you use our services.
How we use information
We use personal information to create and manage accounts, process orders and renewals, register and manage domains, provision and support services, prevent fraud and abuse, maintain security, communicate about your account, and meet legal or regulatory requirements.
Service providers and disclosures
We disclose information when it is reasonably needed to deliver a service, process a payment, register a domain, operate infrastructure, investigate abuse or security incidents, or comply with law. Recipients can include payment processors, registrars and registries, datacentre and network providers, security and support providers, and government or legal authorities where required.
Processing outside Canada
Canadian hosting products keep the customer workload in the Canadian location identified for that service. Some account, payment, domain-registration, support, or operational information may be processed by a service provider outside Canada. Where required, DotMoose provides notice of the country and the purpose for which that provider is authorized to handle the information.
Retention
We retain personal information only as long as reasonably needed for the purpose it was collected, to provide an active service, resolve disputes, prevent abuse, maintain business records, or satisfy legal and accounting requirements.
Security
We use administrative and technical safeguards appropriate to the sensitivity of the information, including access controls, encrypted connections, system hardening, logging, and separation of customer workloads where appropriate.
Cookies
Our website and client systems may use cookies and similar storage for sign-in, security, checkout, session continuity, and preferences. DotMoose does not sell personal information.
Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate or incomplete. We may need to verify your identity and may be required or permitted to withhold some information under applicable law.
Privacy questions and complaints
Send written privacy requests or complaints to the DotMoose Privacy Officer at hello@dotmoose.com. Include enough information for us to understand the request without sending passwords or unnecessary sensitive information.
Changes
We may update this policy when our services, providers, or legal obligations change. The date at the top shows the current version.