Terms of service
These terms apply when you order or use a DotMoose service. Product-specific details shown on the order, invoice, or service page form part of these terms.
Your account
You are responsible for accurate account information, keeping credentials secure, and activity performed through your account or services. Contact us promptly if you believe an account or service has been compromised.
Orders and provisioning
An order is accepted when DotMoose confirms it or begins provisioning the service. Availability, delivery time, location, hardware, IP resources, and third-party services can affect provisioning. Custom or dedicated orders may require additional confirmation before they are accepted.
Billing
Prices displayed by DotMoose are in Canadian dollars unless clearly stated otherwise. Applicable taxes are added where required. Recurring services renew according to the billing cycle selected at checkout until cancelled.
Domains
Domain registrations, transfers, and renewals are subject to registry and registrar rules in addition to these terms. You are responsible for keeping registrant information accurate and for renewing domains before expiry. A domain order is not guaranteed until the registry confirms it.
When a hosting promotion includes a first-year domain registration at C$0 and the registration completes, the underlying domain registration is non-refundable. If DotMoose later refunds the associated hosting term, DotMoose may deduct up to the ordinary one-year registration price that applied to the domain at the time of order from the hosting refund. The domain remains registered to you and continues under the normal renewal and transfer rules.
Service use
You must follow our Acceptable Use Policy. You may not use DotMoose services to harm networks, systems, people, or other customers, or to violate applicable law.
Backups and data
Unless a product specifically includes managed backup or retention, you remain responsible for maintaining copies of data you cannot afford to lose. Backup storage is a storage service and does not replace a complete backup strategy by itself.
Object Storage
DotMoose Object Storage is a separate S3-compatible service with a managed Canadian bucket, a DotMoose-issued virtual access key and the endpoint shown in the service documentation. S3-compatible does not mean every Amazon S3 or AWS feature is included. Only the published and tested compatibility set is supported.
DotMoose may use third-party infrastructure to operate Object Storage. DotMoose remains your contracting, billing, and support contact. Any third-party terms that legally apply to your use of a service continue to apply.
Object Storage plans have a fixed purchased capacity. DotMoose reconciles usage reported by the storage platform and may reserve in-progress upload bytes when enforcing that limit. When a service reaches capacity, new writes can be blocked while reads and deletes remain available so you can reduce usage or upgrade. Capacity released by deletion may not appear until usage reconciliation completes.
Managed buckets use server-side encryption reported by the storage platform. Bucket versioning is disabled by default unless DotMoose expressly says otherwise. The 30-day service-termination recovery window protects a terminated service from immediate purge; it does not make individual objects deleted by the customer recoverable and is not a substitute for an independent backup.
Managed Application Hosting
Managed Application Hosting V1 includes the resources and management boundary shown on the product page: an application VM, a separate private PostgreSQL 16 VM, managed ingress/TLS and the published backup policy. PostgreSQL is single-node and non-HA in V1. Point-in-time recovery and an uptime SLA are not included unless DotMoose expressly agrees otherwise in writing.
V1 application deployment is managed through DotMoose support. Customers must provide lawful OCI/Docker images and application configuration needed for deployment. Secret values must use the secure handoff method provided by support. Do not send secrets through ordinary email.
Availability
We work to keep services reliable, but no service is guaranteed to be uninterrupted unless a written service-level agreement explicitly says otherwise. Maintenance, security work, upstream failures, attacks, hardware faults, and events outside our reasonable control can affect availability.
Suspension and termination
We may restrict or suspend a service when necessary to address non-payment, abuse, security risk, legal requirements, or material violations of these terms. Where practical and safe, we will provide notice and an opportunity to correct the issue.
When a Backup Storage service is terminated, customer access is revoked immediately. Terminated Backup Storage data is normally retained for a 30-day recovery window and then permanently deleted. DotMoose sends escalating retention reminders during that window, including final warnings near the deletion deadline. Before deletion, you can contact support to place a purge hold and request a temporary SFTP recovery/export window so you can copy the retained data elsewhere. An operational, support, dispute, security, recovery, or legal hold may delay deletion. Once data is permanently purged, DotMoose cannot recover it. The recovery window and reminder emails are safety measures, not a backup or delivery guarantee, so you remain responsible for exporting any data you need before deletion.
When an Object Storage service is terminated, its virtual S3 access is blocked immediately and the managed bucket is normally retained for 30 days. Recovery during that window restores access to the retained service. After the deadline, DotMoose may permanently purge the bucket, multipart uploads, object versions, backend credentials and service secrets. Once purged, the Object Storage service cannot be recovered. This service-level recovery window is not an object-versioning or backup guarantee.
Liability
To the extent permitted by applicable law, DotMoose is not responsible for indirect, incidental, special, or consequential losses arising from use or inability to use a service. Nothing in these terms removes rights or remedies that cannot legally be excluded.
Contact
Questions about these terms can be sent to hello@dotmoose.com.